Returns, Refund and Exchange Policy

1. Should a customer wish to exchange or return any goods purchased within 30 days, we will gladly exchange the goods or, refund the goods, issuing a cash refund or giving a refund in the form of a Gift card. A receipt or gift receipt must be presented for a REFUND and also provided that:
2. The goods must be unworn or unused with all original, sealed packaging and tags attached.
3. The goods are in a saleable condition.
4. For hygiene reasons, earrings for pierced ears may not be returned or exchanged.

• Should a customer wish to return unused goods AFTER 30 days and they do have their purchase slip, they may not receive a refund but are to be issued a gift card to the value of the goods, or are welcome to exchange the goods for other goods.

• To return any goods purchased instore WITHOUT a receipt/ till slip/or gift receipt but WITH original tags attached, the store may offer the customer an EXCHANGE on items.

• For customers who received goods as a gift and they wish to exchange these goods for other goods, this EXCHANGE may be done if the tags are still on the goods, even if there is no receipt or gift receipt available.

• Three months return policy for APPAREL defective goods & six months implied warranty for defective goods.
• We may repair or exchange defective merchandise provided proof of purchase is produced.
• We will gladly accept return of the defective goods and reverse the transaction on your Edgars account or refund you in the form of a Gift card provided proof of purchase is produced.
• In the event that electronic or watch items are defective within the first 6 months of purchase, subject to inspection we may repair, exchange or refund the defective merchandise.
• If upon inspection it is found that the items are not defective the customer will not be entitled to a refund , repair or an exchange. You may be liable for the direct costs incurred.

ONLINE PURCHASES

LJBI recognizes that it can sometimes be difficult to choose the correct items online and we want to make sure customers are completely satisfied with their purchasing experience with LJBI.

1. Customers may, within 30 days from the day they receive their delivery, return the item. We encourage customers to return their items immediately for exchange or refund, alternatively if they need your item collected, please contact our Customer Service team on (+27)15 293 0214 for further assistance.

• Our Refunds and Exchanges Policy is all about making it simpler for customers to return anything that’s ‘not quite right’ and all clauses listed below apply to Online purchase returns:
• The goods eligible for return must be in unworn or unused condition, in original sealed packaging including accessories and tags where applicable and in a saleable condition
• Our Returns policy also applies to Items purchased as a gift or delivered in error.
• We reserve the right to inspect the Items before we approve a refund.
• Please bring your ID, an online Invoice or order confirmation when returning goods ordered online.
• For hygiene purposes we cannot accept earrings for pierced unsealed or used.

• The 7 day cooling of Period (ECT Act)

• As part of the Electronic Communications and Transactions (ECT) Act, a customer may be entitled to cancel their order without reason or penalty within 7 days of delivery. We reserve the right to recuperate any direct costs of returning delivering and returning the goods. For more information, please contact our office on (+27)15 293 0214.

• Refunds

• In the event that a REFUND is due to a customer please note that refunds can take up to 10 days to reflect into your account.